A tailored journey for every actor in the forest-to-mill supply chain.
TimberOS runs the whole supply chain on a single, event-sourced data model — then renders it as a tailored experience for every persona. Each journey follows the same arc, so you can scan: Arrive → Set up → Do the work → Hand off → Get value.
- 12
- actor lenses
- 5
- beats per journey
- 1
- event-sourced schema
Forest Manager
Estate & yield stewardJob to be done: Know exactly what I own, how it's growing, and what it's worth.
- 01 · Arrive
Lands on a whole-estate map: every block and stand with status overlays.
- 02 · Set up
Imports or draws estate boundaries; attaches growth models and species.
- 03 · Do the work
Tracks standing volume, growth vs. yield, and inventory currency; runs long-range yield and cashflow projections.
- 04 · Hand off
Approves harvest plans and budgets that flow to the Harvest Planner.
- 05 · Get value
A live, single source of truth for the estate — area, standing volume, and forward yield at a glance.
Silviculturist
Establishment & tendingJob to be done: Get every stand established, stocked, and healthy at the right cost.
- 01 · Arrive
Opens a treatment schedule organized by stand and season.
- 02 · Set up
Plans planting, thinning, pruning, and weed-control treatments against target densities.
- 03 · Do the work
Schedules crews and resources, logs surveys, and tracks survival and stocking rates.
- 04 · Hand off
Tended, stocked stands graduate into the Harvest Planner's pipeline.
- 05 · Get value
Clear visibility of area treated, stocking vs. target, treatment cost/ha, and nursery throughput.
Harvest Planner
Operations planningJob to be done: Turn ready stands into a safe, productive, on-budget harvest program.
- 01 · Arrive
Sees a pipeline of stands ready to harvest, ranked by age and volume.
- 02 · Set up
Builds harvest plans, roading/access, and the transport network.
- 03 · Do the work
Allocates crew and equipment on a calendar, schedules haulage, and releases delivery orders against mill quotas.
- 04 · Hand off
Worksites and delivery orders push to the Field Crew Lead and Logistics Partner.
- 05 · Get value
Plan adherence, productivity (m³/PMH), and haul cost/m³ tracked in real time.
Field Crew Lead
In-field execution (mobile)Mobile · offline-firstJob to be done: Run today's jobs safely and capture what happened — even with no signal.
- 01 · Arrive
Opens a mobile, task-focused view: today's jobs with maps and directions.
- 02 · Set up
Reviews the equipment checklist and safety briefing for the worksite.
- 03 · Do the work
Captures provisional harvested-stem/log events and trip tickets offline; logs daily production and reports hazards.
- 04 · Hand off
Data syncs when back in range; provisional loads travel up to the Mill Operator for official confirmation.
- 05 · Get value
Daily volume, machine utilization, and safety compliance — with nothing lost to paper.
Mill Operator
Conversion & dispatchJob to be done: Turn incoming logs into the most valuable finished product — and prove what arrived.
- 01 · Arrive
Receives inbound loads at the weighbridge and log yard.
- 02 · Set up
Sorts logs by species, grade, and diameter; opens sawing orders and cutting bills.
- 03 · Do the work
Runs production, kiln charges, and grading; tracks recovery %, yield, and finished-goods packs.
- 04 · Hand off
Approves the official scaled/weighed intake that closes the loop with the forest side and feeds settlement; dispatches shipments.
- 05 · Get value
Recovery %, grade out-turn, kiln throughput, and intake-to-dispatch cycle time — traceable back to the stand.
Compliance Officer
Compliance & auditJob to be done: Keep every operation legal, certified, and audit-ready.
- 01 · Arrive
Opens a permit and consent status board.
- 02 · Set up
Registers permits, certifications (FSC/PEFC), and the hazard/risk register.
- 03 · Do the work
Logs findings, attaches evidence, and monitors consent-boundary overlays on the map.
- 04 · Hand off
Reads and attests the derived Chain-of-Custody ledger (never edits it).
- 05 · Get value
Permit coverage, certified volume %, open hazards, and audit-findings closure — always inspection-ready.
Owner / Investor
Value & returnsJob to be done: Understand what the asset earns and approve the money that moves.
- 01 · Arrive
Lands on a financial performance view: estate valuation and asset growth.
- 02 · Set up
Reviews contracts, delivery orders, and inventory position.
- 03 · Do the work
Tracks revenue vs. cost, margin, and carbon/sustainability metrics.
- 04 · Hand off
Approves settlements and payments (a projection — approve, never edit).
- 05 · Get value
$/m³ realized, margin, DSO, and portfolio NAV in one financial lens.
Procurement / Trader
AcquisitionJob to be done: Find timber to buy, value it, and win the deal.
- 01 · Arrive
Opens the Timber Purchase CRM's 8-stage acquisition pipeline.
- 02 · Set up
Captures leads, vendors, boundaries, and cruise estimates.
- 03 · Do the work
Values deals on margin, advances stages, logs activity, and issues offers.
- 04 · Hand off
A won deal becomes a Log Contract and a scheduled harvest — feeding the Forest Manager and Harvest Planner.
- 05 · Get value
A single front door for acquisition where every record is reused downstream.
Logistics Partner
External, scopedExternal · scopedJob to be done: Accept loads and keep everyone updated — without seeing the whole estate.
- 01 · Arrive
Logs into a thin, constrained partner portal scoped to assigned loads only.
- 02 · Set up
Accepts the load and reviews route, rate, and delivery window.
- 03 · Do the work
Updates load status (departed, in-transit, delivered) via papiNet, with optional GPS track.
- 04 · Hand off
Status events flow under the lineage envelope to the Harvest Planner and Mill Operator.
- 05 · Get value
Clear assignments and a simple status workflow — no internal data exposure.
Platform / Data Steward
Admin & governanceJob to be done: Keep the master data clean so every other lens can trust it.
- 01 · Arrive
Opens the master-data, reference-data, and code-list governance console.
- 02 · Set up
Configures personas, scopes, controlled vocabularies, and the geographic hierarchy.
- 03 · Do the work
Owns master nouns; approves match/merge and curates the canonical crosswalk registry.
- 04 · Hand off
Governed masters power every persona's projections and reports.
- 05 · Get value
One trusted, governed record of truth — adding a persona is configuration, not a new datastore.
Buyer / Customer Portal
External, scopedExternal · scopedJob to be done: Buy product and track supply — without seeing the estate behind it.
- 01 · Arrive
Logs into a scoped buyer portal showing only their orders and available products.
- 02 · Set up
Browses available products, grades, and contract terms.
- 03 · Do the work
Places and tracks orders; accepts inbound shipments and dockets.
- 04 · Hand off
Receipt confirmations and status events flow back under the lineage envelope.
- 05 · Get value
Real-time supply visibility with zero exposure to internal data.
Stakeholder Portal
External, read-onlyRead-onlyJob to be done: See published, trustworthy information — without touching the record of truth.
- 01 · Arrive
Opens a read-only stakeholder portal scoped to published content.
- 02 · Set up
No setup — view-only access.
- 03 · Do the work
Views published reports, certifications, and sustainability/carbon metrics.
- 04 · Hand off
None — cannot write to any record.
- 05 · Get value
Transparency and trust, with the golden record fully protected.
The journeys connect
A deal won by Procurement becomes a contract the Forest Manager and Harvest Planner schedule; the Field Crew executes and captures provisional data; the Logistics Partner moves it; the Mill Operator confirms the official intake; the Owner approves settlement; and the Compliance Officer attests the whole chain — all on one schema, with the Data Steward keeping it clean.
Open the app